We respect your privacy
YourBridge Cares respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, date of birth, gender, occupation, location,email addresses, phone, facsimile numbers and payment details depending on the activity you undertake with us.
This Personal Information is obtained in many ways including straight from you when you fill in a form online via our website www.yourbridgecares.com.au, in person during an interview with us, correspondence, by telephone and facsimile, by email, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
You can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the service you've asked for or give you the level of service you expect.
When you visit our website
When you come to our website (www.yourbridgecares.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that YourBridge Home & Community Care Services Ltd. is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, sexual preferences, membership of a trade union or other professional body, criminal record or health information.
We will not generally be collecting this information from you unless it is relevant to the specific service you are receiving. If this sensitive information is collected with your permission, it will only be used:
Partners we work with
Occasionally, we may team up with other companies to offer services or products (an event for example). If you purchase a service or product that is delivered by one of our partners, we'll give them the personal information they need to provide the service/product and manage their relationship with you. In these circumstances, we have arrangements in place with our partners that limit their use or disclosure of your personal information to these purposes.
In the same manner, we may be provided with information by our partners. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Where Required or Authorised by Law
We give access to personal information where we are permitted or obliged to do so by Australian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. We are obliged to cooperate with law enforcement bodies in some circumstances. We may disclose personal information when we receive a request that is authorised under Australian law.
Where Obliged by Law under the Family Violence Protection Amendment(Information Sharing) Act 2017
The Act has been amended to include an information sharing scheme. Information about you, your child (a family violence victim survivor), and/or a perpetrator can be shared with another service or organisation for the purpose of establishing, assessing and managing risk related to Family Violence. Consent is required from an adult victim survivor to share their information with another service, but is NOT required from:
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored securely in client files which will be kept by us for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions (under Australian law) where to do so would unreasonably affect someone else's privacy or pose a serious threat to someone's life, health or safety). If you wish to access your Personal Information, please contact us in writing. We will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices. You can contact us phoning us on 0413169746 or by mailing us at email@example.com
You can find out more about our complaint process, how to lodge a complaint online as well as a list of other avenues for you to make a complaint if you choose.
Waterman Business Centres,
Level 2/66 Victor Crescent